The University of New Hampshire InterOperability Laboratory (UNH-IOL) is an establishment visited by vendors and visitors traveling from all over the world throughout the year for numerous reasons. Many come to test their company's technical equipment and devices, or to learn about the services we offer to our customers and others come to learn about opportunities we have for students interested in technology. Some of our guests are here to attend what we call Plugfest events, these events entail multiple technical companies coming together and testing their products with other company's products. Other vendors come for "in-house testing", which is a single company of one or more representatives coming in to test their products in our lab. The other types of visitors we have are people unfamiliar with our facility that are here to tour the lab to see what we do. These people can be CEO's from multi-million dollar corporations or high school juniors looking for potential employment and internship opportunities. As the receptionist for the UNH-IOL, I have had the privilege of having first contact with each of our guests over the past three years. From this, I have learned firsthand the importance of making a friendly and welcoming first impression. The impression our visitors have when they walk in the door will stay with them throughout their visit and long thereafter.